Frontier Airlines Greater Rochester International Airport Terminal (ROC)

1200 Brooks Ave, Rochester, NY 14624, United States

+1 585-753-7000

Monday-Sunday : 24 Hours


Frontier Airlines is one the primary ultra-low-cost carrier based in the US which flies to over 100 destinations throughout places like the United States, Mexico, Bahamas, Puerto Rico, and the Dominican Republic. With the airlines are headquartered in Savannah Hilton Head, Colorado, United States. Greater Rochester International is one of the important focus cities for Frontier Airlines. The flights are from Frontier Airlines Greater Rochester International Airport Terminal (ROC).

What is Frontier Airlines Greater Rochester International Airport Terminal (ROC)

Frontier Airlines uses Terminal A at Greater Rochester International Airport to operate their flights. The Terminal provides a counter with trained employees who have every piece of information to assist the passengers.

About Greater Rochester International Airport

The airport is one of the major International Airports serving about 135 international and domestic flights. The airport occupies about 12,600 acres of land in the southeast direction of Downtown Greater Rochester International.

AirlinesFrontier Airlines
AirportGreater Rochester International Airport
Airport address1200 Brooks Ave, Rochester, NY 14624, United States
IATA code          ROC
CountryUnited States
Airport Phone Number+1 585-753-7000
Frontier Airlines Greater Rochester International TerminalTerminal
Working Hours24 hours
Official Website

Details regarding Frontier Airlines Greater Rochester International Airport Terminal (ROC)

  1. The terminal is the main building that provides an entrance to the plane through gates.
  2. Fliers can buy tickets, transfer luggage, or check in within the Terminal building.
  3. Airports have one and more than one Terminal depending on their passenger and flight traffic.
  4. The passengers can travel within the Terminals using the airport shuttle bus service.
  5. Frontier Airlines Greater Rochester International Airport Terminal (ROC) A is used to fly ultra-low-cost airlines.

Services at Greater Rochester International Airport Terminal (ROC)

Passengers receive a wide range of services and facilities while traveling for Frontier Airlines Greater Rochester International Airport Terminal (ROC).

Baggage Service

  • Frontier Airlines has different weights and dimensions listed for checked-in bags, carry-on bags, and personal items
  • Dimensions for carry-on bags is 60 × 25 × 40 cm (24 × 10 × 16 inches) which includes handles, wheels and straps. It should not weigh more than 15.5kg/35 lbs.
  • 152cm/62in size for the checked-in bag and should weigh 23kg/50lbs or less.
  • Personal items are allowed per person each with 35 × 45 × 20 cm (14× 18 × 8 inches) or less size.

Check-in Service

  • Frontier Airlines allows you to check in both online and offline at the airport.
  • With Frontier Airlines you are able to check in online using Frontier Airlines online check-in page, an hour before your departure just make sure to enter the correct details.
  • The check-in counter at the airport closes an hour before departure for international flights and 45 min before domestic ones so make sure to be on time to fly conveniently.
  • Frontier Airlines only offer economy cabin in their ultra-low-cost airlines but passengers can buy variations in economy class with economy standard and economy stretch.
  • With economy stretch you get wider seats with extra legroom. And in-flight services will be available for you.

Cancellation policy

If you cancel your flight within 24 hours of purchase and your departure is after 7 days or more you will receive a full refund. But if you cancel your ticket 24 hours after the purchase or your flight is within 7 days a cancellation fees will be applied. You can go to the airline’s official website to know the cost.

Flight Reservations

Frontier offers ultra-low-cost fares to popular destinations. At the airport, Terminal Frontier provides in-person counter service to book tickets.

Pet Policy

Good news for pet lovers, Frontier airlines allows companion cats and dogs for both domestic and international flights. But for safety purposes, pets should be kept in a travel container.

Seat Upgradation

You can upgrade your seat with Frontier Airlines for a better and more comfortable experience. Either contact the airlines online or go to their counter at the airport Terminal for upgrade details.

Flight status

All important information regarding arrival, departure or delay of the flight can be checked on the official website of Frontier Airlines or offline at the airport counter.

Manage Flight

You can manage your flight beforehand on Frontier’s official website. You can check in 60 minutes before your departure online or offline, or upgrade your flight and enjoy in-flight services.

Frontier Airlines Greater Rochester International Airport Location On Map

Follow the map below to locate frontier airlines at Greater Rochester International Airport (ROC).

The Customer Care department at the Frontier Airlines Syracuse Airport office responds to the following questions.

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi


Frontier Airlines Greater Rochester International Airport Terminal (ROC) counter contains every little essential detail, they have information regarding any query passengers may have. From flight reservations, arrival, departure, delay, cancellation to seat up gradation they conceal all of these services.

The ultra low cost carrier is pocket friendly and safe Airlines to fly, if the passengers are not satisfied with just economy class they can always opt for extra legroom and with wider seats with economy stretch.

The only con with Frontier is it does not offer any extras like in-flight Wi-Fi or entertainment either by charging extra or for free. This helps them keep their airlines low cost.

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