Flydubai Special Assistance

Flydubai Special Assistance service

Flying to your desired destination can be an exciting experience, but it can also present challenges for individuals who require special assistance. Whether you have a disability, or medical condition, or simply need extra support during your journey, Flydubai understands the importance of providing inclusive and accessible travel options. With their commitment to exceptional service, Flydubai offers a range of special assistance services designed to ensure a seamless and comfortable travel experience for all passengers. In this blog, you will explore the steps on how to book special assistance with Flydubai while discovering the importance and benefits of special assistance services.

Importance of Flydubai Special Assistance

Traveling can be an exciting adventure, but it can also present challenges for individuals with special needs. Flydubai, a leading airline based in Dubai, understands the importance of ensuring a smooth and comfortable journey for all passengers. That’s why they offer a range of special assistance services designed to accommodate diverse needs and create a truly inclusive travel experience.

Whether you require wheelchair assistance, have visual or hearing impairments, or need assistance traveling with your furry friend, Flydubai Special Assistance covers you all. The airline will ensure a smooth transition from check-in to boarding and disembarkation, offering support and guidance every step of the way.

Reasons to choose book special assistance with Flydubai

Flydubai is committed to continuously improving its special assistance services by seeking feedback from passengers. The airline values customer input and uses it to identify areas for enhancement, ensuring that the needs of all passengers are met effectively. Book Flydubai special assistance and ensures a seamless transition during international or domestic travel. The airline collaborates with airports to provide accessible services and facilities for passengers with disabilities.


Passengers who have mobility impairments, visual or hearing impairments, cognitive disabilities, or require the use of medical equipment during the flight are eligible to use the Flydubai Special Assistance Service. To request service, passengers must first authorize their tickets and submit their request at least 48 hours before departure.


Passengers need to submit a medical certificate, national identity, tags, prescription, pet vaccination records, birth certificate, and many other relevant documents based on the services requested by them. The airline may ask you to go through a set of norms to be eligible to experience incredible services. All the services are designed to cater to passengers who may require additional support during their journey.

Types of Services

In recognition of the distinctive demands that each passenger has, Flydubai offers a range of specific support services. You should familiarize yourself with the types of Flydubai Special Assistance services available for a pleasant and carefree journey. Let’s examine the discussed points to acquire clear information about the services: 

Wheelchair Assistance

Flying may cause physical strain, especially for persons with limited mobility. The airline goes above and beyond to provide excellent service to individuals who require wheelchair assistance or who have limited mobility. Flydubai provides extensive wheelchair assistance services to ensure that tourists with reduced mobility enjoy their trip to the airport. Passengers can obtain assistance from qualified service personnel with boarding, disembarking, and navigating the airport terminals. Flydubai’s skilled personnel can assist you if you require a wheelchair or other form of mobility device. Once you had information on wheelchair assistance, now it’s time to discuss how to add wheelchair assistance in Flydubai.

Methods: Passengers can book Flydubai Special Assistance including wheelchair assistance through the website, mobile app, customer service number, email, sales counter, and airport desk. 

Charges: The airline does not charge Flydubai Special Assistance fees on many assistant services including wheelchair assistance.

Timelines: Flydubai allows passengers to request Flydubai Special Assistance service till 48 hours before the scheduled departure. For some routes and services, the airline may ask the passenger to request services 72 hours before departure. 

Visual and Hearing Impairment Assistance

Flydubai aims skies to make air travel a seamless experience for passengers with visual or hearing impairments. Passengers with visual or hearing impairments can request special assistance, such as braille or large-print materials, audio announcements, or sign language interpretation. The hearing impaired passengers can request visual notifications and alerts to ensure they receive important announcements during the flight. Once they are onboard, the airline continues to provide exceptional assistance to make their flight experience as comfortable as a river on the lane. 

Service Animals Assistance

Flydubai understands the significance of emotional support animals and service animals for people with disabilities. Passengers may bring licensed service animals on board as long as they adhere to the airline’s norms and restrictions. Flydubai accepts these companions, whether they be guiding dogs or emotional support animals with vaccination records and identification tags. The airline makes every attempt to minimize wait times for passengers with special needs. With their priority check-in service, you can enjoy a hassle-free experience by skipping the regular queues and receiving personalized assistance. For this, you will need to request Flydubai Special Assistance service at least 2 to 3 days before the scheduled flight date.

Medical Assistance

Passengers with special medical requirements may be assured that Flydubai provides extensive medical care. The airline’s skilled cabin crew is prepared to manage a variety of medical issues throughout the flight, from medication administration to oxygen assistance. You need to communicate with the airline in advance to ensure suitable accommodations are made to achieve your Flydubai Special Assistance services. If you have unique health concerns or medical demands, Flydubai can meet your needs based on the doctor’s letter or medical certificate you provide.

Unaccompanied Minors Assistance

Flydubai offers a dedicated service for unaccompanied minors, ensuring their safety and comfort throughout their journey. Parents can have peace of mind knowing that Flydubai prioritizes the well-being of their unaccompanied children. To avail of the best service, passengers can go through the Flydubai Unaccompanied Minor policy. Specially trained staff members accompany young passengers, assisting with check-in, and security procedures, and ensuring they are well taken care of during the flight. The airline provides communication assistance through various means, including visual aids, gestures, and written communication.

Special Assistance to Passengers with Autism Spectrum Disorder

In order to offer a relaxing and supportive environment, Flydubai is aware of the special needs of passengers with autism spectrum disorder. The airline offers out-of-the-box services such as pre-boarding assistance so that persons with autism and their families may get a feel for the plane before other passengers board. For the purpose of better understanding and accommodating passengers with autism, the flight attendants go through specific training. Flydubai makes sure that throughout the trip, all of your medical requirements are met, including those for oxygen and specific dietary requirements. 

Diet Assistance

Flydubai offers a range of meal options to cater to various dietary requirements and preferences. Passengers with special dietary needs, such as vegetarian, vegan, gluten-free, or allergies, can request special meals when making their booking. Flydubai’s culinary team ensures that these dietary preferences are accommodated, allowing passengers to enjoy a satisfying meal during their flight.

Others Assistance

Flydubai is aware that certain travelers might need cabin luggage assistance due to unforeseen circumstances. If they request more luggage space, passengers who need to bring medical supplies or aid with mobility will have the choice and flexibility to fly under Flydubai Special Assistance Services. This includes everything from accessible parking to customized check-in kiosks and accessible services. 

Call the Flydubai customer service team if you want assistance with customs or immigration, the process is as straightforward as possible with the aid of competent professionals who are prepared to assist travelers with the required credentials. Flydubai’s dedication to excellence reflects in its efforts to create an inclusive and comfortable travel experience. 

Ways to Book Flydubai special assistance Services

Flydubai leads in the aviation sector by prioritizing the requirements of passengers with disabilities, providing healthcare, and giving extensive services to ensure comfort. As we explained everything about the types of service, now it’s time to understand how to book special assistance with Flydubai. The airline offers both online and offline channels to add special assistance to an already booked ticket or on a new reservation. 


The airline has optimized its website and mobile app for individuals with disabilities to enhance accessibility. The website and app are designed to be user-friendly, with features such as screen reader compatibility, and allow passengers to book flights, manage their bookings, and access essential information under one cart. Please adhere to the subsequent steps to effortlessly book Flydubai special assistance services. 


  • Visit the official Flydubai website. 
  • Complete the login procedure.
  • Click on the “Manage My Trip” section.
  • Input booking credentials like the passenger’s last name with the confirmation code.
  • Navigate to the Special Assistance Service page. 
  • Fill out the Flydubai special assistance form with your personal information, flight details, and other required fields. 
  • Submit the form after reviewing the service. Specify the type of assistance based on your requirement.
  • Confirm your reservation after paying Flydubai special assistance fees with other applicable charges.
  • Once your service is confirmed, your booking details will be received at your registered email address. Save it for future reference. 


Flydubai offers a dedicated special assistance hotline for passengers with specific assistance. Passengers can request the Flydubai special assistance service over the call by contacting the customer service team. The service representatives are trained to handle a wide range of requests and ensure that passengers’ needs are met with immediate effect. Consider steps and execute them to enjoy special assistance service to experience seamless air travel.


  • Reach out to Flydubai’s customer support team via phone, sales office, airport counter, or email. 
  • The representative will assist you with the booking process and help you to book special assistance based on your requirement.
  • Officials will fill out the Flydubai Special Assistance form on your behalf mentioning your booking details, personal credentials, flight information, and type of special assistance services.
  • The customer support representative will confirm your booking details once you make the required payment. 
  • After paying the Flydubai special assistance fees with other charges, confirm your reservation.
  • Your booking information will be sent to your registered email address as soon as your service is confirmed. 

Notes: Travelers may request options with extra legroom if they desire more comfort on their journey. This enables you to extend your legs, which makes the journey more pleasant and enjoyable. Some seats may have greater legroom than others depending on the flight and its price level. Request Flydubai Special Assistance Services through online platforms as it may save you service fees.

Flydubai Skywards

Flydubai’s loyalty program, Flydubai Skywards, offers honors for frequent flyers. Passengers have access to a host of exclusive advantages, such as the ability to accrue and redeem miles as well as receive priority services, and access to airport lounges. The travel experience is enhanced with Flydubai Skywards, which also rewards loyalty with exclusive benefits such as priority booking and discounts on additional assistance services.

Flydubai Special Assistance Charges

The airline recognizes the benefits of inclusive travel experiences and works to ensure that customers who meet a variety of requirements may travel simply, efficiently, and comfortably. For the Flydubai Special Assistance service, the airline may charge a percentage of the cost of the ticket. The airline wants to make sure that everyone has equal access to their flights and gets the help they require. The following sum is charged by Flydubai as Flydubai Special Assistance fees:

  • The airline will not charge any fees for wheelchair assistance.
  • Passengers may need to pay up to USD 500 to get mobility and medication aid.
  • Flydubai offers some special assistance services as complimentary, for those the airline will not charge additional fees.
  • Booking requested on the departure date will be attained even if the passenger is willing to pay Flydubai Special Assistance fees.

You May Read More : How To Add Wheelchair Assistance In Spirit?

Wind Up

Flydubai sets an exemplary standard when it comes to providing special assistance services to its passengers. By prioritizing inclusivity and catering to diverse needs, Flydubai ensures that everyone can enjoy a seamless and comfortable travel experience. From wheelchair assistance to accommodating dietary requirements and traveling with pets. 

Flydubai is dedicated to providing exceptional assistance and services to passengers with special needs. From pre-flight arrangements to in-flight support, their commitment to inclusivity and accessibility ensures that every passenger has a comfortable and enjoyable travel experience. By offering a wide range of special assistance services, the airline goes the extra mile to meet the diverse needs of its passengers. Click Below For More :

Frequently Asked Questions

Can I bring my wheelchair on board a Flydubai flight?

Yes, Flydubai welcomes passengers with wheelchairs and provides comprehensive wheelchair assistance services. Trained staff members will assist you with boarding, disembarking, and maneuvering within the airport terminals.

Is there anything particular for unaccompanied children on Flydubai flights?

Yes. Flydubai provides unaccompanied children with specific services to ensure their safety and comfort during their travel, including assistance with check-in and security screening processes.

Can I bring my pet on a Flydubai flight?

Yes. Flydubai understands that pets are part of the family and provides pet transportation services for passengers who wish to travel with their furry friends. However, there are certain regulations and restrictions in place. 

Do I need to inform Flydubai about my father’s specific dietary requirements?

Yes. Flydubai has a variety of food alternatives to meet a myriad of dietary requirements, including vegetarian, vegan, gluten-free, and allergy-friendly meals.

How can I contact Flydubai for wheelchair assistance?

Flydubai offers a dedicated special assistance customer service number where you can reach out for personalized assistance and guidance. 

Do I need to pay for Flydubai special assistance services?

You may need to pay for Flydubai special assistance services depending on the type of services you requested. 

Does Flydubai provide medical assistance during the flight?

Yes. The cabin crew is trained to manage a variety of medical circumstances, including medication administration and oxygen assistance. For this, the airline will charge a portion of air value as Flydubai special assistance fees.

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