How To Add Wheelchair Assistance In Volaris?

How To Add Wheelchair Assistance In Volaris

Want to reach heights with Volaris but concerned about how to add wheelchair assistance in Volaris? Everyone should have the chance to experience the joy of travel. Thats why they offer wheelchair assistance services. Their dedicated team is committed to making your journey as smooth as possible. Whether you’re exploring breathtaking landscapes or visiting loved ones, they got you covered every step of the way.

When you choose this airline, you’ll be greeted by a friendly staff who are trained to provide exceptional care. From check-in to boarding, they ensure that your wheelchair needs are met with efficiency & compassion. Modern aircraft are designed to accommodate wheelchair users, allowing you to travel comfortably and independently. So, let your wanderlust take flight, knowing that the wheelchair assistance is there to support your adventure. Discover the freedom of exploring the world without limits. Know everything about the wheelchair assistance.

What Is Wheelchair Assistance?

Wheelchair assistance is a service provided to individuals who use wheelchairs or have mobility challenges. It is designed to help them navigate through airports and board flights with ease. When you request wheelchair assistance, trained staff members will be there to assist you. It will be from the moment you arrive at the airport until you reach your destination.

They will provide a wheelchair and accompany you through security checks, check-in counters, and immigration procedures. They will also guide you to your boarding gate and assist with boarding the aircraft. Once on the plane, they will ensure you are comfortably settled in your seat. It ensures a smooth and stress-free travel experience, allowing individuals with mobility needs to travel independently and with confidence. Airlines this provide this service to make air travel accessible for everyone.

Types of Wheelchair Assistance in Volaris

It is committed to providing excellent wheelchair assistance services. The airline ensures that all passengers have a comfortable and accessible travel experience. Whether you require assistance at the airport, during boarding, or throughout your flight.

They offer various types of wheelchair assistance to meet your needs. In this guide, you explore the different types of wheelchair assistance available. It makes sure that you can navigate through the information easily and make informed decisions about your travel plans.

Pre-Flight Wheelchair Assistance

Before your flight, it offers wheelchair assistance to ensure a smooth and hassle-free experience. This assistance includes:

Airport Transportation

Upon arrival at the airport, request a wheelchair to assist them from the terminal entrance to the check-in counter. Staff will be readily available to provide guidance and support throughout this process.


Wheelchair users can request assistance during the check-in process. Their staff will help with the necessary paperwork, baggage check-in, and any other pre-flight arrangements.

Security Checkpoint

It provides wheelchair assistance during the security screening process. Passengers can request support from trained staff who will help navigate security procedures and ensure a seamless experience.

Boarding Wheelchair Assistance

The airline recognizes the importance of smooth boarding processes for passengers requiring wheelchair assistance. Here are the services offered:

Priority Boarding

Passengers with wheelchairs are given priority boarding. It allows them ample time to settle into their seats comfortably. The staff will assist in boarding procedures and provide guidance throughout the process.

Aisle Chairs

For passengers who need assistance to reach their seat, it provides aisle chairs. These chairs are designed to navigate narrow aisles, ensuring safe and efficient transport to and from the aircraft seat.

Assistance with Carry-Ons:

Their staff is available to assist passengers in stowing their carry-on luggage securely. They will ensure that your belongings are within reach and easily accessible during the flight.

In-Flight Wheelchair Assistance

It goes the extra mile to ensure a comfortable journey for passengers requiring wheelchair assistance during the flight. Here are the services provided:

Seat Assistance

Its staff is available to help passengers with wheelchair needs find and settle into their designated seats. They will provide any necessary assistance for a smooth transition from the aisle chair to the seat.

Access to Lavatories

Its aircraft are equipped with accessible lavatories for passengers with mobility challenges. Staff members will assist in navigating the aisle and accessing the lavatory whenever needed.

On-Board Wheelchairs

For passengers who may need to move around the cabin during the flight, it provides on-board wheelchairs. These specially designed wheelchairs can navigate the aircraft aisles, allowing individuals greater freedom and independence.

Arrival Wheelchair Assistance

Upon arrival at your destination, it ensures a seamless transition for passengers requiring wheelchair assistance. The following services are available:

Assistance with Deplaning

Its staff will provide assistance to passengers with wheelchairs during the deplaning process. They will help navigate the aisle, retrieve any carry-on items, and accompany passengers to the terminal.

Baggage Retrieval

Passengers requiring wheelchair assistance can rely on staff to assist with baggage retrieval. They will ensure that your luggage is safely collected and ready for your onward journey.

Ground Transportation

For passengers needing wheelchair assistance, it provides support from the aircraft to ground transportation services. Staff members will assist in coordinating a smooth transition, ensuring your comfort and safety.

Tips for Wheelchair Assistance In Volaris

Traveling with wheelchair assistance is very easy yet smooth when you have the right tips in hand. We want to ensure that your journey is smooth and hassle-free. So, here are some helpful suggestions to make your experience with us even better:

  • Before your trip, it’s important to contact them and inform them about your wheelchair assistance needs. Airline to make the necessary arrangements and ensure a seamless experience for you.
  • Arriving at the airport ahead of time gives you ample opportunity to check-in and go through the necessary procedures.
  • When you arrive at the airport, make sure to communicate your specific requirements to the staff. 
  • Informing them about the type of wheelchair you have, any accessories you may need, and any assistance you might require during the boarding process.
  • You may be required to undergo additional screening. It’s important to remain patient and cooperative during this process. 
  • If you have any concerns or specific requirements, don’t hesitate to communicate them to the security personnel.
  • Keep important documents, such as your passport and boarding pass, within easy reach. 
  • When it’s time to board the aircraft, listen carefully to the instructions provided by the airline staff. 
  • The aircraft are equipped with accessible lavatories to cater to your needs. Take a moment to locate these facilities on the aircraft, so you know where to go when necessary.
  • If you have layovers during your journey, it will provide assistance to ensure a smooth transition between flights. 
  • Prior to your arrival, it’s helpful to research and understand the accessibility options available at your destination. 
  • If you have any suggestions or concerns regarding your wheelchair assistance experience, share them with the airline.

How To Add Wheelchair Assistance In Volaris?

Adding wheelchair assistance to your journey is easy and convenient, with multiple options available to suit your preferences. Here’s a step-by-step guide on how to add wheelchair assistance in Volaris via website, phone, or at the airport:

Wheelchair Assistance Via Website

You can get wheelchair assistance online via website. Just follow the steps mentioned below for a smooth procedure:

  • Visit the Volaris Official website.
  • Look for the “Special Assistance” section.
  • Click on the appropriate link to access the wheelchair assistance information.
  • Fill out the required details, such as your booking reference number, personal information, and specific wheelchair needs.
  • Double-check all the information you’ve provided and submit the form.
  • You should receive a confirmation of your wheelchair assistance request via email or on the website.

How To Add Wheelchair Assistance In Volaris By Phone

If you prefer direct approach than online, then you can request wheelchair assistance via phone call. Here are the steps to follow:

  • Find their customer service phone number. This is usually available on the website or your booking confirmation.
  • Dial the number and wait for a customer service representative to answer your call.
  • Inform the representative that you require wheelchair assistance. 
  • Give them with the necessary details, such as your booking reference number and travel itinerary.
  • The representative will assist you in adding wheelchair assistance to your reservation. They may ask for any additional information they need.
  • Once the process is complete, the representative will confirm your wheelchair assistance request. They will provide you any relevant instructions or information.

Request Wheelchair Assistance At The Airport

For a more direct approach, you can directly get your wheelchair assistance on the airport. Follow the steps to know how to add wheelchair assistance in Volaris mentioned below for a smooth process:

  • Arrive at the airport well in advance of your scheduled departure time. It allows enough time for processing your wheelchair assistance request.
  • Look for the check-in counter or customer service desk.
  • Inform the staff at the counter that you require wheelchair assistance.
  • Give them with your booking reference number and any other necessary details.
  • They will assist you in adding wheelchair assistance to your reservation and provide you with any further instructions or information.
  • They may also provide you with a contact number or point of contact for any assistance you may require during your journey.

Frequently Asked Questions

Can I request wheelchair assistance when booking my Volaris flight online?

Yes, you can request wheelchair assistance through the website during the booking process. 

Can I add wheelchair assistance to my existing Volaris reservation?

Yes, if you’ve already made your reservation and need to add wheelchair assistance, you can do so. Contact customer service via phone or visiting the counter at the airport.

How far in advance should I request wheelchair assistance?

It’s best to request wheelchair assistance as soon as you know you’ll need it. Make the request at the time of booking or well before your travel date. It ensures that they can make the necessary arrangements.

Is there an additional cost for wheelchair assistance in Volaris?

No, wheelchair assistance is provided free of charge. It is part of their commitment to ensuring accessibility and a positive travel experience for all passengers.

What information do I need to provide when requesting wheelchair assistance?

You will typically be asked to provide your booking reference number. Along with it you have to give travel dates, flight details, and specific information about your wheelchair needs. 

Can I request wheelchair assistance for my connecting flights?

Yes, if you have connecting flights, make sure to inform them about your entire travel itinerary, including the connecting flights. They will coordinate with the respective airlines to ensure a seamless wheelchair assistance experience.

What if I need assistance at the airport but didn’t request it in advance?

If you find yourself at the airport without having requested wheelchair assistance, don’t worry. Visit the counter or customer service desk and explain your situation. They will do their best to accommodate your needs.

Can someone accompany me through the airport if I require wheelchair assistance?

Yes, they allow a companion or caregiver to accompany you through the airport if needed. Ensure that you communicate this request when adding wheelchair assistance to your reservation.

Will my wheelchair be stored securely during the flight?

It ensures the safe storage of your wheelchair during the flight. It will be carefully stowed in the aircraft’s designated storage area and returned to you upon arrival.

What if I have specific dietary requirements or medical needs during the flight?

Along with requesting wheelchair assistance, make sure to inform them of any dietary restrictions or medical needs you may have. They will do their best to accommodate your requirements during the flight.

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