What is Air Canada Cancellation Policy?

What is Air Canada Cancellation Policy

Whenever you are booking a flight with Air Canada, it is essential to be aware of the airline’s cancellation policy in case unforeseen circumstances arise. Air Canada, being one of the leading Canadian Airlines, has a very-well defined cancellation policy which allows the passengers to cancel flights, obtain refunds, and manage changes to the itinerary.
In this article, we will explore Air Canada Cancellation policy in detail, providing you with comprehensive information on how to cancel a flight smoothly with Air Canada, because when you familiarise yourself with the same, you can better prepare ahead of time, ensuring a hassle-free experience when dealing with Air Canada’s modifications.

Understanding the Type of Air Canada Tickets

Air Canada’s cancellation policy is subject to the type of ticket purchased, as well as the rules associated with that specific ticket. Air Canada provides two types of tickets to its passengers; refundable and non-refundable tickets. Below are the key points for the same: 

  1. Refundable Ticket 

Air Canada’s refundable tickets offer passengers the chance to cancel their flights at any given time and receive a full refund of the ticket price. These tickets are typically available in higher fare classes, such as Premium Economy, Business Class, and First Class. Here are some key points to know about Air Canada’s refundable ticket options:

  • Flexibility: Refundable tickets provide passengers with the freedom to change or cancel their flights without incurring significant financial penalties. This flexibility is especially valuable for travelers with uncertain or changeable plans.
  • Full Refund: If a passenger chooses to cancel a flight booked with a refundable ticket, Air Canada will process a full refund of the ticket price. The refund is typically issued back to the original form of payment used for the ticket purchase. 
  1. Non-Refundable Ticket

This type of airline ticket does not qualify for a full refund if the passenger decides to cancel the flight. Below are some important details regarding Air Canada’s non-refundable tickets:

Refund Restrictions: If you cancel a flight booked with a non-refundable ticket, Air Canada typically does not provide a full refund of the ticket price. Instead, the value of the ticket may be retained as a credit voucher or applied towards future travel with Air Canada.

  • Credit Vouchers: In many cases, Air Canada offers credit vouchers for the value of the non-refundable ticket, minus any applicable fees. These vouchers can be used towards the purchase of a future flight with Air Canada, subject to certain terms and conditions.

Change Fees and Penalties: Non-refundable tickets may be subject to change fees or penalties if you wish to modify your travel plans. These fees vary based on factors such as the fare type, destination, and how close the cancellation or change request is to the departure date.

Canceling a Flight Under Air Canada’s 24-hour Cancellation Policy

Doesn’t matter if you have bought a refundable ticket or a non-refundable one, the 24-hour cancellation policy of Air Canada will allow you to cancel your reservation any time within 24 hours of purchasing it, which means that you do not have to pay any compensation or cancellation to the airlines if you are able to cancel it within this time frame. Furthermore, you will get a full refund of the unused portion of your ticket, credited back to your original mode of payment.

The Air Canada 24-hour Cancellation only applies if your flight is at least seven days away from the time of booking. If you cancel your ticket after the 24-hour window or within seven days of departure, regular fare rules and cancellation fees may apply, based on certain factors. 

Read Also: Finnair Cancellation Policy

Air Canada’s Flight Cancellation Options 

Air Canada allows its passengers to cancel their reservations using several methods as per the Air Canada Cancellation Policy, which is as follows:

  • Online: If you booked your ticket through Air Canada’s official site or mobile application, you can typically cancel your reservation online. Visit the Air Canada website, click on the “Manage Bookings” or “My Bookings” section, and log in using your credentials. From there, you should be able to find an option to cancel your ticket.
  • Phone: Air Canada’s customer service representatives assist you with canceling your ticket via phone. Contact Air Canada’s customer service or reservations line and provide them with your booking details. They will guide you through the cancellation process and may ask for additional information to verify your identity and booking.
  • Air Canada Ticket Office: If there is an Air Canada ticket office or airport counter near your location, you can visit in person to cancel your ticket. A representative will guide you through the further process and will inform you in case of any refunds or credits.

When canceling your ticket, be prepared to provide your booking reference or ticket number, as well as your personal identification details. 

Refund Process for Cancelled Air Canada Flights 

If your flight was canceled by Air Canada, they will usually automatically process the refund back to the original form of payment used for the booking. This applies to both refundable and non-refundable tickets. Air Canada will often send an email notification to the contact email address provided during the booking process. 

The email will outline the details of the cancellation and any refund options available. These options could include a full refund to the original form of payment, a travel credit voucher, or the ability to rebook for a later date without any change fees. Nevertheless, below mentioned is the eligibility criteria for getting a full refund on cancellation with Air Canada: 

  • If you have purchased a refundable ticket, these tickets often allow for a full refund in the event of cancellation, unlike non-refundable tickets as per Air Canada Refund Policy
  • If the ticket is canceled within 24 hours, some tickets may allow for a full refund if canceled within a specific time frame before the scheduled departure.
  • If the cancellation is made because of flight delays or cancellations by Air Canada itself, Air Canada will offer a more lenient refund to the passengers. 
  • If the ticket is canceled due to the demise of the passenger, a co-passenger, or a close family member of the passenger.

Air Canada’s Cancellation Fees and Penalties

Air Canada Cancellation Fees and penalties can vary depending on the type of ticket, fare rules, and other factors. However, here are some general guidelines regarding Air Canada’s cancellation fees and penalties:

  • Non-refundable Tickets: If you have purchased a non-refundable ticket and need to cancel your flight, Air Canada typically applies a cancellation fee. The fee amount can vary based on the fare class, route, and other factors. In some cases, the cancellation fee may be deducted from the remaining value of your ticket, and the remaining amount may be provided as a credit for future travel.
  • Refundable or Flexible Tickets: Refundable or flexible tickets generally offer more lenient cancellation policies. These types of tickets may allow for cancellations without significant penalties or fees.
  • Ancillary Services: If you have purchased any additional services or products, such as seat selection or travel insurance, the cancellation policies and associated fees for these services may differ from the ticket cancellation fees.
  • Flight Disruptions: In cases where Air Canada initiates flight cancellations or significant schedule changes, the airline typically offers more flexibility. This may include rebooking options without penalties or the option to receive a full refund.

Air Canada’s Refund Rules and Regulations for Involuntary Cancellation

Air Canada treats delayed flights and flights canceled due to operational concerns, which are within the airline’s control, as involuntary situations. In these cases, the airline takes full responsibility for its actions and may offer a full refund along with compensation in certain instances.

However, compensation may not be provided for cancellations caused by factors beyond Air Canada’s control, such as severe weather conditions or unforeseen calamities. Nonetheless, the airline does offer compensation for the inconvenience caused to passengers in such situations.

Regarding flight cancellations, Air Canada first attempts to arrange an alternative flight to the intended destination. If the proposed alternative does not suit your schedule or timing, you have the option to decline it and receive a full refund instead. The compensation amount can vary based on factors like fare type, route, and destination. It is advisable to check the credited amount in addition to the original ticket cost, specific to your route.

Furthermore, passengers are also entitled to compensation for delayed arrivals. The compensation amount is determined by the number of hours the flight is delayed in reaching the scheduled destination compared to the original arrival time. The expected compensation for the delayed flights is: 

Delay in Hours of Arrival Expected Compensation
3 – 6 hours 400 CAD
6 – 9 hours 700 CAD
9 hour or up to 9 hours 1000 CAD

Tips and Guidelines for Cancelling An Air Canada Flight

If you need to cancel an Air Canada flight, here are some tips and guidelines, which will help you through the process:

  • Before initiating the cancellation, familiarise yourself with Air Canada’s cancellation policy. As each fare may have different rules and fees associated. 
  • Try to cancel your flight as soon as you know you won’t make it. Use the Air Canada 24 hour Cancellation policy for the same.
  • If you are unable to follow the online procedure, reach out to Air Canada’s customer service directly to cancel your reservation.
  • Have your flight details, personal identification, and booking information readily available when contacting Air Canada or initiating a cancellation.
  • If you are canceling due to unforeseen circumstances, such as a medical emergency, request for a waiver or an alternate option, as they may provide.
  • If you have purchased travel insures, review the terms and conditions of the same and see if your situation qualifies for the coverage.


Understanding the process and guidelines for canceling an Air Canada flight can save you time and money, both. The information about Air Canada Cancellation Policy will work best in your interest by helping you navigate the procedure smoothly. So, ensure to explore options for waivers or alternate arrangements in case of unforeseen circumstances, and consider the benefits of travel insurance before traveling.

We are sure that by following the right procedures and the given tips and guidelines, you can approach Air Canada ticket cancellation with confidence and make the process as stress-free as possible. Click Below For More :

Frequently Asked Questions

Does Air Canada have an “Air Canada 24-hour Cancellation” policy?

Yes, Air Canada provides a 24-hour cancellation policy which allows passengers to cancel within the given time frame, if wanted and avoid any penalties or cancellation fees.

What type of tickets can be canceled with Air Canada?

Air Canada provides two types of tickets to passengers; refundable and nonrefundable. Whilst both tickets can be canceled, the full refund will be initiated only on the refundable ticket.

How much does Air Canada charge for canceling a flight?

The cancellation fees depend entirely upon what type of ticket the passenger has bought, the class type, or the destination he is traveling to amongst other factors.

In what cases will Air Canada not initiate a full refund on flight cancellation?

Air Canada will not initiate a full refund if the passenger has canceled the ticket and the reason is not valid enough for a refund, if the airline has canceled due to uncontrollable circumstances, etc.

Do I have to cancel my flight if the flight is delayed or canceled by Air Canada?

No, usually the airlines provide an alternate flight to the passengers in order to help them reach their final destination. However, if it’s not provided to you at the moment, you can proceed with the cancellation.

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