What Terminal is Jetblue at Logan?

What Terminal is Jetblue at Logan

For arriving passengers, Terminal C provides a seamless process for disembarking from the aircraft and collecting baggage. After landing, passengers will proceed through the jet bridge and into the terminal. Inside, there are well-marked signs and directions guiding passengers to the baggage claim areas. These areas are equipped with carousels where luggage is delivered for passengers to retrieve.

On the other hand, for departing passengers, Terminal C offers a range of services and amenities to ensure a smooth and pleasant journey. Before going through security, passengers can check in for their flights at special JetBlue stations and leave their luggage there. After passing through security, travelers will find various shops, restaurants, and seating areas within the terminal while they wait for their flights. 

Jetblue at Boston Logan International Airport: General Information 

Jetblue Airways rarely, but does, operate from Terminal E for handling its arrivals. Terminal E also houses customs facilities, where passengers may need to declare certain items or go through additional screenings based on their travel circumstances. After completing the customs process, travelers will find various ground transportation options readily available outside the terminal.

AirportBoston Logan International Airport (BOS)
Arrivals TerminalTerminal C or E
Departures TerminalTerminal C
Airport Address1 Harborside Dr, Boston, MA 02128, United States
CountryUnited States

Flight reservations for Jetblue Flight

To book a flight with JetBlue or any other airline, you can follow these general steps:

  1. Go to JetBlue’s official website or use a reputable travel booking platform.
  2. Enter your departure city and destination, along with your preferred travel dates.
  3. Indicate the number of passengers and select the class of travel to the destination. 
  4. Review the available flight options that match your criteria or preferences. 
  5. Choose the flight that best fits your schedule and preferences and move forward. 
  6. Provide the necessary passenger details, including names, contact information, etc. 
  7. Double-check all your booking information, including the total price of the ticket. 
  8. Make the payment using the available methods (credit/debit card, PayPal, cash, etc)
  9. After confirming the payment, please look at the confirmation email containing your flight information. 

Before finalizing the reservation, it’s crucial to ensure that all the details are correct. If you encounter any issues or have specific requirements, don’t hesitate to reach out to JetBlue’s customer support for assistance.

Cancel reservations for Jetblue Flight

If you look forward to canceling your reservations with Jetblue Airlines, you can follow the mentioned steps below:

  1. Visit the official website of Jetblue using your mobile device or computer.
  2. Login using your username and password, if you have an existing account with Jetblue. Otherwise, you can access your reservation using your confirmation code and the last name of the primary passenger.
  3. Once you are logged in, navigate to the “Manage Trips” or “My Trips” section. Enter your booking details, such as your confirmation code to access your reservation.
  4. After accessing your reservation, move forward with the available options to modify your booking or cancel your booking with Jetblue.
  5. Select “cancel flight” or “cancel reservation” button to proceed with the cancellation. 
  6. Make sure to review the cancellation policy of Jetblue, as the airline has specific policies depending upon the type and time of cancellation.
  7. After reviewing the cancellation policies, confirm that you want to proceed with cancelling your flight reservation.

Once the cancellation is completed, you will receive a confirmation email or message indicating that your reservation has been cancelled. The email may also include any relevant refund details if applicable on your cancellation. 

Upgrade seats for Jetblue Flight

Upgrading your seats with Jetblue is quite an easy task, all you have to do is just follow the steps given below:

  1. Go to JetBlue’s official website (jetblue.com).
  2. Log in or access your reservation using the confirmation code and last name.
  3. Find the “Change Seats” or “Upgrade Seats” option in the “Manage Trips” section.
  4. Check seat availability in the preferred class.
  5. Select your desired seats from the seat map.
  6. Pay for the upgrade using available payment options.
  7. Receive a confirmation email with your upgraded seats.

Check-in for Jetblue flight

You can check-in for a JetBlue flight using the various methods, as provided by Jetblue: 

  1. Visit JetBlue’s official website and use the online check-in option which usually opens 24 hours before the scheduled departure time and closes 90 minutes before the flight.
  2. Use JetBlue’s mobile app on your smartphone or tablet to check-in. Download the app, log in to your account, and access your reservation to complete the process. Mobile app check-in is available 24 hours before departure and closes 90 minutes before the flight.
  3. At the airport, find a self-service kiosk. Enter your booking information to check-in and print your boarding pass. JetBlue’s airport kiosks are available for check-ins, 24 hours before the flight’s departure.
  4. If you prefer, you can check-in at the JetBlue counter at the airport. Approach the airline’s check-in counter, provide your booking details, and a representative will assist you with the check-in process.

Lost and found department

If you have misplaced or lost any personal belongings during your journey with JetBlue at Logan Airport, worry not! JetBlue has a dedicated Lost and Found Department at Logan Airport to assist you in retrieving your items.

The Lost and Found Department is located conveniently within the airport premises, and our friendly staff is committed to helping you reunite with your belongings. Whether it’s a phone, wallet, or any other item you may have left behind, the airlines will do our best to assist you.

To report a lost item, visit the Lost and Found office at Logan Airport or reach out to the customer service team. When reporting a lost item, please provide as many details as possible, such as a description of the item, the date and time it was lost, and any identifiable features. This information will greatly aid in the search and retrieval process.

Information desks/counters 

Information desks are vital components of airports, serving as centralised hubs where travellers and visitors can seek assistance and obtain relevant information. Located strategically for easy accessibility, these desks are staffed with knowledgeable customer service representatives who provide guidance on various services and facilities available. They offer valuable information about flight schedules, gate locations, baggage claim areas, ground transportation options, and nearby accommodations. Moreover, information desks/counters often provide maps, brochures, and other informational materials to aid travellers in navigating the area efficiently. 

Travelling with Pet on Jetblue Flight 

Travelling with a pet on a JetBlue flight can be a enjoyable experience with proper planning and adherence to the airline’s pet travel policies. JetBlue allows passengers to bring small domesticated cats and dogs in the cabin, provided they meet certain requirements. Here are some key points to consider when travelling with a pet on JetBlue:

  • Pet Size and Breed: JetBlue allows small cats and dogs to travel in the cabin, but they must be at least 8 weeks old and fit comfortably in an approved pet carrier that can fit under the seat in front of you.
  • Pet Carrier: Your pet must travel in an airline-approved pet carrier that meets specific dimensions. The carrier should have proper ventilation, be leak-proof, and provide enough space for your pet to stand, turn around, and lie down comfortably.
  • Advance Reservations: It’s crucial to make advance reservations for your pet’s travel since JetBlue only allows a limited number of pets in the cabin per flight. Contact JetBlue’s customer service or indicate your pet’s travel during the booking process. 
  • Pet Fees: JetBlue charges a pet fee for in-cabin pet travel. Check the current fee and payment methods on the airline’s website when making your reservation.
  • Health and Documentation: Ensure your pet is in good health for travel. Check with your veterinarian before the trip, and carry any necessary health certificates or documentation required by the destination or state regulations.
  • Check-in Process: Plan to arrive at the airport early to allow ample time for the check-in process. You will need to present your pet’s travel documents and get them settled in their carrier before boarding.

Be considerate of other passengers and crew members during the flight. Keep your pet inside the carrier throughout the journey and avoid letting them roam freely in the cabin. By following these guidelines and being well-prepared, you and your furry companion can have a pleasant and stress-free journey on JetBlue. 

When can you contact Jetblue at Logan terminal?

You can contact JetBlue at Logan Terminal during their designated operating hours. JetBlue typically operates its customer service desks and counters at Logan Terminal from early morning until late in the evening, aligning with their flight schedules. However, exact operating hours may vary depending on the day of the week and other factors.

If you need to contact JetBlue at Logan Terminal for assistance, whether it’s related to flight reservations, baggage inquiries, or any other travel-related concerns, it’s best to check their official website or contact JetBlue’s customer service directly for the most current and accurate information regarding their operating hours and contact details.

Additionally, JetBlue’s customer service is available via phone and online channels 24/7, so you can reach out to them at any time, regardless of the terminal’s operating hours, for urgent inquiries or support related to your JetBlue flight.

Car rentals/ground transportation at Jetblue Terminal

At JetBlue terminals, you can find various car rental and ground transportation options to help you reach your destination conveniently. These services are available to both arriving and departing passengers. Here’s what you can expect:

  • Car Rental Companies: Many major car rental companies have counters located inside or near JetBlue terminals. These companies offer a wide range of vehicles to suit different needs and preferences. If you’ve made a reservation in advance, you can proceed directly to the rental company’s counter to pick up your vehicle. Otherwise, you can approach the counter to inquire about availability and make a reservation on the spot.
  • Shuttle Services: Some hotels and off-airport car rental companies offer shuttle services to and from JetBlue terminals. These shuttles can transport you to your accommodation or the car rental location outside the airport. Look for signs or information boards within the terminal to find out where to catch the shuttle.
  • Ride-Sharing Services: Ride-sharing companies like Uber and Lyft operate at most airports, including those served by JetBlue. You can use their apps to request a ride to your desired destination. Look for designated ride-sharing pickup areas outside the terminal.
  • Taxi Services: Taxis are readily available outside the terminal, providing a convenient option for transportation to nearby locations or your final destination.
  • Public Transportation: Some airports have public transportation options, such as buses or trains, connecting to nearby areas or city centers. Check with airport staff or look for signs indicating the location of public transportation stops.


JetBlue operates primarily at Terminal C and sometimes, Terminal E of Logan International Airport in Boston. Both terminals serve as JetBlue’s main hub, offering a wide range of services and amenities for passengers. Travelers flying with JetBlue can expect a seamless and enjoyable experience at this terminal, with easy check-in processes, numerous dining and shopping options, and comfortable waiting areas. Additionally, the Terminals provides convenient access to car rental services, ride-sharing options, taxis, and public transportation for ground transportation needs. Whether arriving or departing, JetBlue passengers can rely on the well-equipped Terminal C and E to cater to their travel requirements efficiently.

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Frequently Asked Questions

Which terminal does JetBlue operate from at Logan Airport?

JetBlue primarily operates from Terminal C at Logan International Airport in Boston.

What amenities does Terminal C offer for JetBlue passengers?

Terminal C offers a variety of amenities, including dining options, shopping outlets, lounges, charging stations, and free Wi-Fi for JetBlue passengers.

Can I check-in online for my JetBlue flight departing from Logan Terminal?

Yes, JetBlue offers online check-in for flights departing from Logan Terminal. You can check-in through the official JetBlue website or mobile app.

Does JetBlue allow pets to travel with passengers at Logan Terminal?

Yes, JetBlue allows small cats and dogs to travel in the cabin with passengers at Logan Terminal, subject to specific pet travel policies and requirements.

How early should I arrive at Logan Terminal for my JetBlue flight?

JetBlue recommends arriving at least 2 hours before the scheduled departure time for domestic flights and 3 hours for international flights at Logan Terminal.

Are there car rental services available at JetBlue’s Logan Terminal?

Yes, there are car rental companies with counters located within or near JetBlue’s Terminal C, offering various rental options for passengers.

What ground transportation options are available at Logan Terminal for passengers?

Passengers at Logan Terminal have access to ride-sharing services (Uber, Lyft), taxis, hotel shuttles, and public transportation options for ground travel.

Is there a Lost and Found Department at Logan Terminal for JetBlue passengers?

Yes, JetBlue has a dedicated Lost and Found Department at Logan Terminal to assist passengers in recovering their lost belongings.

Does JetBlue offer any special services for travelers with disabilities at Logan?

Yes, JetBlue provides assistance and services for travelers with disabilities at Logan Terminal, including accessible facilities and priority boarding.

Where can I find customer service assistance for JetBlue at Logan Terminal?

JetBlue’s customer service counters are located within Terminal C at Logan Airport, where you can seek assistance for any travel-related queries or issues.

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