What Terminal is United at ORD?

What Terminal is United at ORD

Navigating airports can be a daunting task, especially when you’re unsure about which terminal your airline operates from. If you’re flying with United Airlines to or from Chicago O’Hare International Airport (ORD), it’s essential to know the right terminal to ensure a smooth travel experience. 

In this article, we’ll provide a concise and informative guide to help you find answers to what terminal is United at ORD or where it typically operates at ORD. Although terminal assignments are subject to change, this overview will give you a starting point to plan your journey effectively. Let’s dive in and discover the United Airlines terminal at ORD.

What terminal is United Arrivals at ORD?

United Airlines operates its arrivals from Terminal 1, terminal 2, and Terminal 5 at Chicago O’Hare International Airport (ORD). Whilst Terminals 1 and 2 handle the domestic arrivals of the airlines, Terminal 5 handles its international arrivals at the destination. The arrivals terminal consists of the various services passengers require at the airport including baggage claim, immigration and costumes, restaurants and cafes, business and medical centres, etc. 

What terminal is United Departures at ORD?

United Airlines operates its departures from Terminal 1 and Terminal 2 at Chicago O’Hare International Airport (ORD). The departures terminal allows passengers to go through the check-ins and complete the security screening procedures, after which the passengers are ready to board the flights with United Airlines. Additionally, this terminal serves passengers with numerous facilities which ease the pre-boarding process of the passengers.

Insight into United Airlines ORD Airport Terminal

If you are also wondering What terminal is United at ORD? Then know that United Airlines operates its flights from Terminal 1, 2, and 5 at Chicago O’Hare International Airport (ORD). All of these terminals are very well equipped with modern facilities, which cater to the individual needs of the passengers and serve them with all their requirements. 

Airport NameChicago O’Hare International Airport(ORD)
Airport CodeORD Airport
Address10000 W O’Hare Ave, Chicago, IL 60666, United States

Levels at United Airlines ORD Terminal 

It’s crucial to know What terminal is United at ORD and the levels of those terminals to ensure smooth navigation. United Airlines operates its flights from Terminal 1, Terminal 2, and Terminal 5, all of which consist of different levels which are as follows:

Terminal 1 

Terminal 1 consists of three domestic terminals out of which Terminal 1 is used by United Airlines. The levels at terminal 1 are as follows: 

  • Baggage Level: This is particularly meant for the arriving passengers, as it handles the baggage-related services for the passengers and provides several transportation options. 
  • Ticketing Level: The ticketing level is the check-in area and provides passengers access to the gates level. This level is home to Concourse B and C, both of which have 55 gates in total. 
  • Concourse B: Concourse B consists of two levels; upper and lower level. The former allows for direct connection with the roadways, Airport Transit System, and the departures area. The lower level provides access to the ground transportation system as well. 
  • Concourse C has the following gate numbers: C1-C10, C10A, C11, C15, C16, C16A, C17, C18, C18A, and C19-C31.

Terminal 2

Terminal 2 has a V shape design and is the next passenger terminal used by United Airlines. It consists of the following levels: 

  • Baggage Level: This level provides access to the ground transport system including access to Airport Express, Rental Cars, Charter Buses, taxis, etc. Additionally, Hotel Hilton is located close to the parking area. 
  • Ticketing Level: This level allows the passengers to proceed through the check-ins. And, it has two concourses named E and F.
  • Concourse E: It has gates E1 to E17. And, it houses Delta Sky Club. 
  • Concourse F: It has gates from F1 to F12, F14 to F17, F19 to F23, F24 and F25, and gates from F26 to F28. And, it is home to the United Club.

Terminal 5 

Terminal 5 consists of the following two levels: 

  • Baggage Level: This level provides arriving passengers access to baggage claims 3A to 3 along with access to ground transportation systems. 
  • Ticketing Level: At this level, the departing passengers can complete the check-ins and move toward their assigned boarding gates. 

Facilities at the United Airlines ORD Airport Terminal 

Now that you are aware of What terminal is United at ORD, it’s time to discuss the facilities that it provides at the location. United Airlines provides passengers with a wide range of services or facilities at its arrivals and departures terminal, ensuring that the passengers are having a great time flying with the airline. Some of the services at the United Airlines ORD Airport terminal are as follows: 

Ticket counters for reservations or managing booking

United Airlines provides ticket counters at various locations within their terminals to assist passengers with reservations and managing their bookings. These ticket counters serve as a point of contact for customers who require assistance with flight reservations, ticket changes, seat assignments, upgrades, and other related services.

At these ticket counters, United Airlines staff are available to provide personalized support and guidance to passengers. They can help with a wide range of inquiries, such as booking new flights, modifying existing reservations, rebooking in case of flight disruptions or cancellations, and answering questions about United Airlines’ policies and services.

Pet travel-related services to allow pets on the plane

United Airlines allows small dogs, cats, rabbits, and household birds to travel in the cabin with their owners, subject to certain restrictions and guidelines. Passengers must comply with specific requirements regarding the size and weight of the pet carrier, which should fit under the seat in front of the passenger.

For larger pets or those that don’t meet the in-cabin requirements, United Airlines offers the PetSafe program. This program ensures the safe transportation of pets as cargo in a temperature-controlled environment. Trained professionals handle the pets throughout their journey, and United Airlines provides appropriate kennels or crates to ensure their comfort and safety. 

To arrange pet travel with United Airlines, passengers should contact the airline’s dedicated PetSafe desk or make the necessary arrangements during their ticket booking process. It’s important to note that there may be additional fees associated with pet travel, and specific documentation, such as health certificates and vaccination records, may be required.

Special Assistance for Elderly Passengers in need 

United Airlines offers special assistance services to cater to the needs of elderly passengers who require additional support and assistance during their travel. These services are designed to ensure a comfortable and stress-free journey for elderly passengers.

Elderly passengers can take advantage of priority boarding, allowing them to board the aircraft early and settle into their seats without the rush and crowds.

Wheelchair Assistance: United Airlines offers wheelchair assistance for elderly passengers who may have difficulty walking long distances or navigating through the airport. Passengers can request wheelchair service in advance or upon arrival at the airport. 

Passengers can contact United Airlines’ customer service or special assistance desk to discuss their needs and ensure that appropriate arrangements are made for their travel. It’s also recommended to arrive at the airport well in advance to allow ample time for check-in and any necessary procedures related to special assistance.

Information Counters for resolving passenger’s queries

United Airlines’ information counters are staffed with knowledgeable and helpful representatives who are trained to address a wide range of passenger queries. They can provide information about flight schedules, gate assignments, baggage policies, airport facilities, and general United Airlines services. If you have specific questions or concerns, the representatives will do their best to assist you or direct you to the appropriate resources.

Whether you have questions about your reservation, flight delays, rebooking options, or any other travel-related concerns, the information counter staff will endeavor to provide you with accurate and up-to-date information. They can also assist with providing directions within the airport or offering suggestions for nearby amenities or services.

Lost and Found desk for assisting with baggage services

If you discover that your baggage is missing or if you have left an item on a United Airlines flight or at the airport, you should report it to the Lost and Found desk as soon as possible. Provide detailed information about the item, such as a description, unique features, and any identifying tags or labels.

If your lost item is found, the Lost and Found desk will make arrangements for its return to you. They will guide you through the necessary steps to retrieve your baggage or item, including providing identification and completing any required paperwork.

Unaccompanied minor service for children traveling alone

The Unaccompanied Minor service is available for children between the ages of 5 and 14 (inclusive). Children aged 15 to 17 can also use the service if requested by their parents or guardians.

To use the Unaccompanied Minor service, parents or guardians must contact United Airlines’ customer service or visit their website to make the necessary arrangements. There may be specific procedures, forms, and fees associated with booking the service, so it’s recommended to contact the airline directly for the most accurate and up-to-date information.

Once booked, United Airlines staff members will provide continuous supervision and support to the unaccompanied minor throughout their journey.

Generous baggage allowance for domestic and international flights 

United Airlines provides generous baggage allowances for both domestic and international flights. For domestic flights within the United States, passengers typically have the option to bring a personal item and a full-sized carry-on bag, with additional checked baggage available depending on the fare class. 

International flights generally offer similar allowances, including personal and carry-on items, with the option to check one or more bags. Specific allowances may vary based on ticket type, fare class, and destination, so it’s best to check United Airlines’ website or contact customer service for up-to-date information. Compliance with weight, size, and quantity restrictions is important to avoid additional charges.

How to Check-in at United Terminal ORD?

United Airlines provides various check-in options for passengers, offering flexibility and convenience. You can choose from the following options:

a. Online Check-in: Visit the United Airlines website or use their mobile app to check in online. Enter your booking information, select your seats, and receive your electronic boarding pass.

b. Self-Service Kiosks: At the airport, locate the self-service kiosks in the check-in area. Follow the prompts, enter your booking information, and print your boarding pass.

c. Counter Check-in: If you prefer personal assistance, visit the United Airlines check-in counters. Present your booking information and identification to a United Airlines representative who will assist you with the check-in process.

If you have checked baggage, proceed to the designated baggage drop-off area after completing the check-in process. United Airlines staff will weigh and tag your bags and provide you with a receipt. After checking in and dropping off your baggage, proceed to the security screening area. Ensure you have your boarding pass and identification readily available for inspection. Follow the instructions provided by the security personnel.

Lounges at United Terminal ORD Airport 

There are several lounges at the United Airlines terminal in Chicago O’Hare International Airport, which are as follows: 

Terminal 1Terminal 2 Terminal 3 
United Airlines United ClubUnited Airlines Polaris LoungeUnited Airlines United Club Gate B6 and B18USO Lounge United Airlines United ClubSAS LoungeSwissport Lounge British Airways First Lounge

How to Move to and from United Terminal ORD?

Chicago O’Hare International Airport (ORD) provides various inter-terminal transportation options to facilitate travel between terminals. Here are the common methods of transportation available:

  1. Airport Shuttle: Free shuttle buses operate between the terminals at ORD. The shuttle service runs on a regular schedule, allowing passengers to easily transfer between terminals. Look for signs indicating the shuttle pick-up/drop-off locations outside each terminal.
  1. Walkways: ORD has pedestrian walkways connecting some of the terminals. These walkways are convenient for passengers who prefer to walk between terminals, especially if they are located in close proximity.
  1. ATS (Airport Transit System): The ATS is an automated people mover that operates between Terminal 1, Terminal 2, and Terminal 3. It provides a fast and efficient way to travel between these terminals. The ATS stations are located within the terminals, and signage guides passengers to the nearest station.


We hope that we were able to give you clear-cut answers about what terminal is United at ORD, what are its features and facilities, and the ways through which you can ease your boarding process with the airline. Furthermore, if you have any queries or suggestions to make or would like us to provide you with information on some other related airlines, don’t hesitate to reach out.

Frequently Asked Questions

What terminal is United at ORD?

United Airlines operates from terminals 1, 2, and 5 at Chicago O’Hare International Airport (ORD).

What terminal is United Arrivals at ORD?

United Airlines handles its arrivals at Terminal 1, Terminal 2, and Terminal 5 at Chicago O’Hare International Airport (ORD).

What terminal is United departing at ORD?

United Airlines handles its departures at Terminal 1 and Terminal 2 at Chicago O’Hare International Airport (ORD).

Does the United Terminal at O’Hare offer lounge access?

Yes, United Terminal ORD offers lounge access. United Airlines passengers can access the United Club lounges, and other lounges as well.

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